Refund policy
We want you warm, steady and in the right size. Every order comes with 90 days from the day it is delivered to exchange it or send it back.
Free size exchanges
Wrong size? Exchange your item for another size or colour within 90 days of delivery. We send you a US return label, and there is no exchange fee.
Returns and refunds
Prefer your money back? Return your order within 90 days of delivery. Returns are free: we provide the return label and instructions. Once we receive and inspect your return, we refund the item price to your original payment method.
Condition
Products should be in their original condition. Trying them on at home is expected; items that have been altered or damaged cannot be accepted.
How to start a return or exchange
- Email support@snugbodywear.com with your order number, and tell us whether you want an exchange or a refund.
- We email you the return label and instructions.
- Repack the item and drop the parcel off. Exchanges ship as soon as the parcel is scanned. Refunds are issued within 5 business days of the item arriving; your bank may take a few more days to post the money.
Damaged, faulty or wrong item
Email support@snugbodywear.com within 30 days of delivery with your order number and a photo. We replace or refund the item in full.
This does not affect your statutory rights.
Questions about this policy? Email support@snugbodywear.com or use the form on our Contact page.
StrideWarm, Dephna House, 7 Coronation Road, London NW10 7PQ, United Kingdom.