Frequently Asked Questions

Each boot page has its own sizing chart. Measure your foot heel to toe, standing on paper, and pick the size that fits. Between sizes or wearing thick socks? Go one size up.

It depends on the boot. Easy-Strap and Front-Zip have a water-resistant shell for snow and slush. Wide-Open is a warm fabric boot for cold, dry days and light snow. None of them is a rain boot.

Our rubber soles are built to grip snow, slush, wet pavement and icy sidewalks. On any slick surface, take normal care.

Straps and zips let you open the boot wide and adjust the fit. These are not medical products.

Orders ship in 1–2 business days and are delivered in 7–12 business days, with tracking, within the US.

Once your order ships you will receive an email with your tracking number. You can also follow it on our Track Order page.

Items in the same order sometimes ship in separate packages. The rest of your order is on its way. If you are unsure, email us with your order number.

Email us as soon as possible and we will do everything we can to help. Once your order has shipped we can no longer change it, but we will guide you on the next steps.

You have 90 days from delivery. Email us with your order number; we send a US return label for size swaps. See our Refund policy.

All major credit cards and the other payment options shown at checkout.